Planning a trip to Paris was unexpectedly simple and comforting. When unexpected events delayed my travel plans, I was first concerned about the return process. However, the ITA Airways customer service personnel proved to be really helpful and efficient. They walked me through the process of obtaining a refund with clarity and sensitivity, easing any anxieties I had. Within a short time, I received confirmation that my reimbursement had been completed, giving me much-needed peace of mind during a stressful time. ITA Airways commitment to customer satisfaction and ITA Airways refund policy made a great impact.